Refund policy

Last updated: November 14, 2026

This Return and Refund Policy applies to purchases from Everfound Designs (“we,” “us,” or “our”), a husband-and-wife resin ornament shop in Monroeville, Alabama. Questions about returns or refunds can be sent to maker@everfounddesigns.com.

Made-to-order and personalized items

Most of our pieces are made to order, and many are personalized (for example, with a name, date, or a photo-matched likeness). Made-to-order and personalized items are not returnable or refundable unless they arrive damaged or defective.

Damaged or defective items

If your order arrives damaged or is defective, please contact us within 7 days of delivery at maker@everfounddesigns.com. Include your order number and clear photos of the item and the packaging. After we review the photos, we will offer a replacement or a refund of the item price. If a return is needed, we will cover return shipping for damaged or defective items.

Ready-made unpainted items

Ready-made unpainted items that have not been used, painted, or otherwise altered may be returned within 14 days of delivery for a refund of the item price. To start a return, email us at maker@everfounddesigns.com with your order number. We will send return instructions. The item must be unused and in its original condition. The customer is responsible for return shipping on unused unpainted returns. Original outbound shipping charges are not refunded unless we made an error or the item was damaged or defective.

How refunds are issued

Approved refunds are issued to the original payment method. Processing time may vary depending on your payment provider.

Cancellations

If you need to change or cancel an order, contact us as soon as possible at maker@everfounddesigns.com. We may not be able to cancel or change an order once production has started, especially for custom or personalized work.

This policy does not limit any rights you may have under applicable law.